Frequently Asked Questions
Cancellations, Refunds, and missed classes or events
Studio TM is a small family-run business with limited seating and space, and your reservation is important to us and we want to see you! We understand that things come up and sometimes you just cannot make it. Our policy for these things are as follows:
Cancellation for a prior registered event
Were you looking forward to joining us but something came up and you just can’t make it? As long as it’s more than 7 days before your event/class/private part, then you can receive a full refund. No worries!
Anything less than 7 days is subject to a 50% refund only.
If you cancel 48 hours or less than the start of a class/event, the spot is now forfeited. (However, you may transfer your seat to a friend and gift them your seat!)
If we’ve rescheduled you once prior to the 7-day window, we will not be able to accommodate a second request to reschedule. You will, unfortunately, forfeit your spot without refund (However, you may transfer your seat to a friend and gift them your seat!).
Missed classes
We know life is very busy and it’s hard to attend EVERY session 6 weeks in a row. But that is your scheduled time in our space, and yours to be here. If you can’t make it, that’s okay! You can make up a session that you’ve missed during Open Studio - let the staff member on duty know that you are making up and there will be no additional charge for clay used. Our classes tend to be full and becomes difficult to accommodate temporary additions in sections that are already reserved by others. Please do your best to be here! If your situation is unique, please email us so that we can see if accommodations can be made.
When will I get my project back?
After your event/class has ended, it can take at minimum to 2-3 weeks and during busy periods up to 4 weeks before your work is fully fired and ready for pick-up. You will receive an email to the email that you registered with when your work is ready to be picked up. You can plan to pick up work during our regular business hours (Tuesday - Friday 9 am - 9pm, Saturday 10 am - 9 pm, and Sunday 12 - 6 pm).
Will my project be glazed?
Yes, classes have scheduled time during the last two weeks of a 6-week class to glaze projects. If glazing is not completed during your class session, then we will glaze your project for you in one color of your choosing.
Can I schedule a private event?
Want to bring in family or a group of friends for your own clay adventure? We’d love to host you! There’s a special request form you can fill out here. When doing so, please please tell us the kind of project you’d like to do, how many people, and a few dates you’re available! If we have no other prior classes or requests at that time we’re thrilled to set up for you and your group. The average party is about an hour long.
Membership Cancellation Policies
We’re sorry to see you go, but understand life moves us away from clay, but we hope you continue your journey! As per our membership agreement, a 30-day advance notice is required when cancelling to receive your deposit back in full. Cancellations that occur without notice forfeit your deposit and all fees for firings, glazes, store expenses are due prior to shelf pick-up. Items that are left on your former shelf for more than 3-days will be placed in the trash.
What is your mask policy?
Masks are optional starting September 1st
Don’t see the answer you’re looking for? Feel free email us at studiotmceramics@gmail.com